Voice AI — Levrg

01A call, in full

Incoming · Wednesday 19:52 48 seconds · no transfer

00:00

One ring

00:02Levrg

Good evening, Hendre Heating.

00:05Caller

Hiya. I’ve got no hot water and the boiler’s making a racket. Can someone come out?

00:11Levrg

Sorry to hear that. Is it losing pressure as well, or just the noise?

Logged — no hot water, noise, no pressure loss

00:17Caller

No, pressure’s — sorry, no. Pressure’s fine. It’s just the noise and no hot water.

00:20Levrg

Right. I can get someone to you tomorrow morning at half eight, or two o’clock in the afternoon.

Read the diary — Dai free 08:30 and 14:00 tomorrow

00:29Caller

Half eight’s better for me.

00:31Levrg

Half eight it is. Can I take your name and the address?

00:36Caller

Jane Morgan, 14 Bryn Road, Cwmbach.

00:41Levrg

Booked, Jane. Dai will be with you at half eight. You’ll get a text now with his name and the time.

Job created · text sent · Dai’s diary updated

00:48

Call ended

The behaviour above is what it does. The caller, the business and the address are not real — a page that shows a specific customer’s call is claiming a case study, and ours gets told properly on its own page. Ring 07700 162008 if you would rather check than read.

02The path a call takes

From the ring to the answer, with nobody in the middle.

They speak

It hears

No hot water. Can someone come out?

It checks

Dai · Thursday 08:30 free 14:00 free

It answers

It is written down

Job 0148 Thu 08:30 · Dai Booked · texted

Ring to a confirmed booking, on a live call — 1.1 seconds.

Built using

03What it plugs into

It goes and looks, mid‑sentence.

The same diary your engineers work from — read live, on the call.

Caller

Have you got anything Thursday morning?

Checking the diary

Thu 08:30 free Thu 10:00 Dai · Roath

It answers

Half eight is free. Shall I put you in?

Google Calendar here as the example. Calendars, booking systems, price lists, customer records — the connection is built for the software you already run, so there is no fixed list to pick from.

04How it goes live

Your number, pointed somewhere better.

01 We listen to how you answer now

What you say, what you charge, what you turn down, and the three questions you get asked every single day. That conversation is the build.

02 You ring it before anybody else does

On a number of its own, as many times as you like. Try to catch it out. It goes nowhere near your customers until you are happy with it.

03 Your number points at it

One change at the phone company, and it takes effect on the next call. Nothing on your desk changes and nothing gets unplugged.

Voice AI does not come on its own.

Take the record away and what is left is an answering machine that talks nicely.

Book a call See the record it books into ↗

Miss the call, lose the customer.

From the ring to the answer, with nobody in the middle.

It goes and looks, mid‑sentence.

Your number, pointed somewhere better.

Voice AI does not come on its own.